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Refund Policy

Refund Policy

Malibu Cookies

www.malibucookies.com

Effective Date: January 05, 2026

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At Malibu Cookies, our top priority is your complete happiness and satisfaction with every order. We have literally never received a refund request! We take great pride in crafting freshly baked, custom sugar cookies using the finest ingredients, designed to bring joy and create lasting memories for your special occasions.

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No Refunds Policy

Due to the perishable and custom-made nature of our products, all sales are final, and we do not offer refunds on completed orders.

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Our Commitment to Customer Satisfaction

That said, your delight is at the heart of everything we do. If there is any issue with your order—whether it's related to quality, design accuracy, damage during shipping, or anything else—we are committed to resolving it promptly and to your full satisfaction.

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We will work with you with alacrity to fix the problem, which may include:

  • Remaking and redelivering your cookies at no additional cost

  • Providing a replacement for any damaged or unsatisfactory items

  • Offering store credit for future purchases

  • Other solutions tailored to your specific situation

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How to Report an Issue

If something isn't quite right with your order, please contact us immediately upon receipt (within 48 hours for best results) via:

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Include your order number, photos of the issue if applicable, and a description of the concern. Our team will respond quickly and guide you through the resolution process.

We appreciate your understanding of our policy and thank you for choosing Malibu Cookies to sweeten your events. Your trust means the world to us, and we're here to make every experience unforgettable!

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— The Malibu Cookies Team

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