1. I'm allergic to nuts. Do your cookies have any?
We typically add a dash of almond extract to every batch, as this enhances the flavor, but can easily omit it. Please let us know in advance so that we may happily accommodate.
2. I need my cookies this weekend! Can you make it happen for me?
Yes! We can almost always work our magic in the kitchen and get rush orders perfected on time. If we have the time, we won't charge a rush fee. If we are swamped, a rush fee will apply.
3. What methods of payment do you accept?
We accept all major credit cards with a 3.5% +$0.15 processing fee. For no fees, we also accept Venmo, PayPal, Zelle, and cash. We do not offer a cash discount.
4. Why did you decide to start Malibu Cookies?
The owner had a life-changing event occur in 2021. To learn a bit about it, click here.
5. You charge less than your competitors. Should I therefore expect lower quality?
We take great pride in our products, and in our prices. Quality and satisfaction are super important to us so we use exquisite ingredients, including but not limited to Irish butter, vanilla bean paste, Ghirardelli chocolate chips, and Satin Ice fondant. We spend significant time on every single cookie - from design to printing - and never skimp on quality.
6. Is that ink truly safe?
Absolutely. We use FDA-approved edible ink on every order.
7. Do you offer discounts on large orders?
Yes. While our prices are already competitive, we do structure our prices to reflect scaling orders, while still maintaining attention to detail, time, and effort in every single cookie.
8. I've seen your Yelp and Google images and it looks like most of your cookies are round. Do you also do shapes?
We have many shapes that we offer, and if it can be imagined, it can be done. There is a set-up fee for each shape that isn't a circle, but we don't limit our clients' imagination and desires. Our round cookies are 3.5" in diameter; sizes of different shapes vary from shape to shape.
9. What if I have a vision but no design? Can you design for me?
100%. Our team is ready, willing and able to enhance, upgrade, or create designs for you.
10. To what areas do you deliver, and if I'm too far from Malibu, do you ship?
We deliver our fresh, decadent cookies all over Los Angeles County, Ventura County, and surrounding areas. We charge a small delivery fee. If you're out of driving range, we gladly ship nationwide! Our cookies are thick and we pack them well, so they are unlikely to break. In fact, we've never had broken cookies during shipment.
11. How do I order?
Simply fill out the form on our contact us page, shoot us a text (323-645-0567) or an email (info@malibucookies.com), or call - but please leave a voice message if you call =).